All About Refunds in YoPrint
In this article
Direct refunds are supported for Paypal, Stripe, Square, and Authorize.net.
How to Refund Customers in YoPrint
To initiate a refund, go to the sales order, find the recorded payment, and select Refund.
You can initiate full or partial refunds. As soon as you click Refund, we will submit the refund request to your payment processor. This typically takes 5 - 10 business days for the refund to be reflected on your customers statement.
YoPrint doesn’t allow you to refund beyond the amount paid. So you can rest assured that you won’t accidentally refund more than the amount paid.
YoPrint’s smart enough to keep track of how much has been paid and refunded. So even if you have issued multiple partial refunds, the total refund amount won’t exceed the original payment amount.
Refunds for Authorize.net payments are only allowed after the payment has settled which may take up to 24 hours after the payment has been made.
‘Removing’ a Refund in YoPrint
Selecting ‘remove’ doesn’t undo the refund, it just removes the record of the refund (on YoPrint’s end only). The refund is already processing or has been processed by your payment gateway.
If you need to intervene with the refund itself, please use your payment processor portal for further actions.
Refunding from the Payment Portal
You can initiate a refund from your payment processor, and the refund will magically be recorded in YoPrint.
- Paypal.
You can issue a refund from your Activity page. Full details here. - Stripe.
Head to your payments page and select the transaction you’d like to refund. More details here.
- Square.
Search for the transaction from your transaction history and initiate a refund. More details here. - Authorize.net.
Head to the Search Transaction page, search for the transaction you’d like to refund, and click on Refund. Find out more here.
Note: Refunds are not supported for Gravity Payments at this time.