Managing YoPrint Subscription

Your YoPrint subscription sets your shop's plan, billing cycle, and team size. Use Billing to choose a plan, change your users, update your card, or cancel.

Open Billing

1. Open Configuration in the top navigation.

   

2. Click Billing.

   

Subscribe to a plan

1. Choose Monthly or Annual.

   

2. Compare the plans, then click Subscribe under the plan you want.

   

3. Set Users to the total number of users you need. The dialog shows how many users are included and what extra users cost.

   

If you have a promotional code, apply it before paying.

4. Enter your card details under Payment Method.

   

5. Review the Plan Summary, then click Pay.

   

Once you subscribe, Billing shows your active plan, payment method, and invoices.

Change your plan or user limit

You can move between plans or billing cycles whenever you like. You never lose data when you change plans. When you move down to a lower plan or switch from annual to monthly, YoPrint credits the unused time and applies it automatically at renewal. When you move up to a higher plan or switch from monthly to annual, the credit for unused time goes onto the new plan straight away. You never pay twice for the same period.

1. In Billing, click Change Plan.

   

2. Choose Monthly or Annual.

   

3. To keep your current plan and change its user limit, click Update Plan.

   

   Switching plans

   To choose a different plan, click Subscribe under that plan.

   

4. Adjust Users as needed. Other add-ons appear if your chosen plan offers them.

   

5. Review Recurring Total and Due Today, then click Pay to confirm the change.

   

Apply a promotional code

If you have a promotional code, apply it in the plan dialog before you click Pay. The code shown below is only an example.

1. Enter your code under Promotional Codes.

   

2. Click Apply. Review the Plan Summary before you pay.

   

Update your payment card

Stripe processes your payment information.

1. In Billing, click Update Payment Method.

   

2. Enter the replacement card details under New Payment Method.

   

3. Click Update Payment Method.

   

4. When Payment Method Updated appears, click Okay. YoPrint will use this card for future renewals.

   

Cancel your subscription

1. In Billing, click Cancel Plan.

   

2. Read the cancellation notice, then click Unsubscribe to confirm.

   

Your subscription stays available until the end of the current billing period. After that, you will no longer be able to access your data. Billing shows Pending Cancellation and the Subscription Expiration Date.

Resume a cancelled plan

If you change your mind before the subscription expires:

1. In Billing, click Resume Plan.

   

2. When the confirmation appears, click Okay. Your plan returns to Active.