Message Delivery Status

In this article

YoPrint proactively tracks the delivery status of every email sent. Emails may fail to send for various reasons, with the most common one being a typo. Here, we will walk you through how you can fix this issue.

Checking Message Delivery Status

  1. Navigate to https://app.yoprint.com/message and double-click on any messages you would like to reply to.

Handling Bounced Emails

  1. If your message fails to deliver to the customer, you will receive a notification that will say Bounced.
  2. You will also receive an email notification.

There are three Delivery Statuses:

Pending - The email was in the process of sending to the recipient.

Bounced - The email was unable to deliver due to some error.

Delivered - The email was successfully sent to the recipient.

Fixing the Error

The most common reason for failed delivery is a typo. You can quickly fix this by following these steps.

  1. Go to the message and click on the pencil icon next to the customer's name.
  2. Click ⋮ and choose Edit Contact.
  3. As you can see, we've got a typo in the email address. Correct the mistake and click Save to fix the issue.
  4. After correcting the typo, click Retry Failed? to send the message again.
  5. Once you've delivered the message successfully, it will say Delivered.
Did this answer your question? Thanks for the feedback There was a problem submitting your feedback. Please try again later.