How to Submit Bug Reports

In this article

If something goes wrong in YoPrint, send us a screenshot of your browser's Console. The Console lists messages from the page that help us investigate.

Keep the YoPrint page open where the problem happened and follow the steps for your browser.

Open Console in Google Chrome or Microsoft Edge

These steps happen in your browser. Its screens may have changed since these pictures were taken. See the Chrome guide or Microsoft Edge guide.

  1. Press Ctrl + Shift + J on Windows or Command + Option + J on Mac. The Console opens. The picture below shows Chrome.

    YoPrint beside the Console in Google Chrome

Continue to Send your report.

Open Console in Safari

These steps happen in Safari. Its screens may have changed since these pictures were taken. See Apple's developer-menu guide.

If you already see Develop in Safari's menu bar, start at step 5.

  1. Press Command + comma (,) to open Safari Settings.

    Safari Settings with General selected

  2. Click Advanced.

    Advanced in Safari Settings

  3. Select Show features for web developers.

    Show features for web developers in Safari Advanced settings

  4. Close the Settings window to return to YoPrint.

    The close button on Safari Settings

  5. Right-click an empty spot on your YoPrint page.

    Safari's context menu open on a YoPrint page

  6. Choose Inspect Element.

    Inspect Element in Safari's context menu

  7. Click Console in the inspector.

    YoPrint beside Safari Web Inspector with Console selected

Send your report

Take a screenshot that includes the Console messages and the part of YoPrint where the problem happened.

Email the screenshot to support@yoprint.com. Include:

  • What you were doing when the problem happened.
  • What you expected and what happened instead.
  • Which browser you were using and any error message you saw.
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