QuickBooks Online - Common Setup & Sync Issue
Common QuickBooks Online Setup Issue
Problem: Tax Account Not Setup
It means your account does not have a TAX account setup yet, you can set it up by navigating to your QuickBooks Online dashboard > tax to set it up:
Problem: Deposit, Shipment, Discount Not Enabled
To Fix It, navigate to your Company Settings in QuickBooks Online (top right gear button > Company settings) to setup your shipping, discount, and deposit accounts as follows:
Problem: Duplicate Document Number Error
It is caused by YoPrint's invoice or purchase order duplicate number in QuickBooks. There are 3 solutions to this problem:
- You can remove the corresponding invoice/purchase order in your QuickBooks Online account.
- Disable "Custom Transaction Numbers" in your QuickBooks Online company settings
- Update the Invoice/Purchase Order Number on your settings page (Configure > Setting > General).
- Note: You need to clone and re-save your sales order to re-generate the invoices with the latest Invoice ID.
If you still facing troubles in getting your QuickBooks Online integration up and running, feel free to contact YoPrint Support for help.