Troubleshooting Quickbooks Integration Issues, and More Tips

Checking the Quickbooks Log

If you’re finding issues with the integration, you can check the Quickbooks logs. On the Apps page, click on ⁝ > View Logs. 

Here, you might see an error message. Click Show or Hide to see or hide the details of the error. 

Duplicate Invoice ID

YoPrint might have an issue syncing to Quickbooks if there are duplicates.

In the case above, the error was due to a Duplicate Invoice ID. Basically, an invoice in YoPrint wasn’t syncing in Quickbooks as the invoice number already existed in Quickbooks. You can delete the existing invoice or rename it. The easiest way to rename it would be to add “-1” at the end.

If you need to change the invoice starting number in YoPrint, then you can go to Configure > Settings > General, and update the number at the bottom of the page.

Duplicate Name Exists (Customer Mapping)

If you see ‘Invoice Sync - Duplicate Name Exists Error,’ that means there was an issue with customer mapping. 

You’ll need to go to the order, and manually map the customer.

Then, manually sync the order.

Purchase Order Sync (String Length)

If you see ‘Purchase Order Sync - String Length is either shorter or longer than supported by specification,’ that means the purchase order number is either too long or too short. 

You'll need to go to the Purchase Order and change the number to something that is not too long or too short.

Click on Edit in the purchase order.

Edit the Purchase Order number and click "Save."

Then, manually sync the purchase order.

Invoice Sync (Invalid String)

If you see ‘Invoice Sync - Invalid String,’ that means the invoice number has invalid characters. 

You'll need to go to the invoice and remove the characters.

Click on the pencil icon at the invoice number.

Remove the characters and click the check mark to save it.

Then, manually sync the order.

Export Customers from Quickbooks to YoPrint

You can export the customer information from QuickBooks as a CSV file, and we can import to customer information to YoPrint. Here’s how to export customers from Quickbooks. Email us the CSV, and we’ll upload it for you.

Disconnect Quickbooks-YoPrint Integration

Head to Configuration > Settings > Apps. Then, click on  ⁝ > Remove.